Privacy Policy
This Privacy Policy explains how Krivox Technologies LLC handles information when you visit our website, contact us, use our services, or provide or authorize information for processing through our technology solutions.
1. About Krivox Technologies
Krivox Technologies LLC ("Krivox," "we," "us," or "our") is a technology company based in New Jersey, USA. We provide enterprise software, SaaS, workflow automation, artificial intelligence solutions, custom software, web and mobile applications, integrations, data processing and related technology services to businesses and organizations.
Our solutions may include enterprise modules, CRM, ERP, procurement, inventory, production planning, workflow automation, document processing, AI assistants, AI agents, knowledge and RAG applications, predictive analytics, dashboards, reporting, APIs and integrations with third-party business systems.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected through https://krivoxtech.com, through communications with Krivox, through demonstrations, consultations, events and business interactions, and through Krivox services where this Privacy Policy is applicable.
For customer data that Krivox processes on behalf of a business customer, the applicable customer agreement, statement of work, data processing agreement or other written arrangement may contain additional requirements. In those situations, Krivox generally processes the data according to the customer's instructions.
3. Information We Collect
Information You Provide
Depending on how you interact with us, we may receive information such as:
- Name and business contact information
- Company or organization name
- Job title or professional role
- Business email address
- Telephone or mobile number
- Business or mailing address
- Information submitted through website forms
- Information provided during calls, meetings, exhibitions or demonstrations
- Information included in emails, messages or support requests
- Account and authentication information
- Billing and transaction information, where applicable
- Documents, files or other information submitted for a requested service
Automatically Collected Information
When you visit our website or use an online service, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, referring page, pages viewed, dates and times of visits, general usage information, error information and similar technical information.
Information From Other Sources
We may receive information from customers, business partners, authorized representatives, event organizers, lead-generation or business platforms, publicly available sources, technology providers, referral sources and other sources that are permitted to provide the information.
4. How We Receive Information
Information may reach Krivox through a variety of business channels, including:
- Our website and online forms
- Telephone calls
- Business meetings and demonstrations
- Trade shows, exhibitions and conferences
- Referrals and business introductions
- Customer-provided contact lists or business records
- Authorized CRM, ERP or other business-system integrations
- Registered business or lead-generation platforms
- Social and professional networking platforms
- Other lawful business channels
When another organization provides personal information to Krivox, that organization is responsible for having the appropriate authority or legal basis to provide the information to Krivox and to instruct Krivox to use it for the requested purpose.
5. How We Use Information
We may use information to:
- Respond to inquiries and requests
- Provide demonstrations, consultations and proposals
- Provide, operate and support our services
- Communicate with customers, prospects and business contacts
- Perform services requested by a customer
- Implement software and integrations
- Provide technical support and troubleshooting
- Maintain security and prevent unauthorized activity
- Improve and maintain our website and services
- Manage business relationships
- Process transactions and maintain business records
- Send service-related communications
- Send business and marketing communications where permitted
- Comply with applicable legal requirements
- Protect our systems, customers and business interests
6. Communications and Contact Authorization
For business leads and contacts supplied by a Krivox customer, the customer is responsible for ensuring that the information was collected and provided lawfully and that the customer has any required permission or other lawful basis for the requested communications.
Krivox may use contact information to make reasonable follow-up communications regarding a request, inquiry, meeting, demonstration, proposal, existing business relationship or services requested by or on behalf of a customer.
Marketing communications will be handled in accordance with applicable requirements. Commercial email communications will include an appropriate method to opt out of future marketing communications. Telephone and text communications will be subject to applicable federal and state requirements, including requirements that may apply to automated, prerecorded or telemarketing communications.
If a person asks Krivox not to contact them for marketing purposes, Krivox will take reasonable steps to honor that request. A request to stop marketing communications does not necessarily stop operational, security, transactional or service-related communications that are reasonably necessary.
Nothing in this Privacy Policy is intended to create consent where applicable law requires a specific form of consent that has not otherwise been obtained. Where a specific law requires prior express consent, prior express written consent, or another form of authorization, Krivox will rely on that required authorization rather than treating this Privacy Policy alone as a substitute for it.
Customer Instruction for Communications
Where Krivox is performing lead follow-up, CRM management, customer communications, appointment setting or similar services for a customer, Krivox may communicate with the contacts provided or authorized by that customer according to the customer's instructions and the applicable service agreement. The customer remains responsible for the accuracy, lawful source, permissions and communication instructions associated with its contact data.
7. Customer-Owned Data
Krivox provides technology and service solutions to businesses. A customer may enter, upload, connect or otherwise provide business information to Krivox systems.
Such information may include customer records, supplier records, employee information, leads, contacts, invoices, purchase orders, sales information, documents, communications, operational records, inventory information and other business data.
Customer data remains the customer's data. Krivox does not claim ownership of customer data merely because the data is stored, processed, transmitted or handled through a Krivox service.
The customer determines what information is submitted to the service and the purposes for which that information is processed, subject to the applicable agreement.
8. Service Provider / Processor Role
When Krivox processes personal information on behalf of a business customer, Krivox generally acts as a service provider, processor or similar contracted service provider, as applicable to the relevant law and agreement.
In that role, Krivox generally processes customer data only as necessary to provide the contracted services, maintain the service, provide support, maintain security, troubleshoot issues, perform requested integrations and follow the customer's documented instructions.
Krivox does not determine the customer's business purposes for collecting customer data merely because Krivox provides the technology used to process that data.
Where a customer agreement or data processing agreement imposes additional requirements on Krivox, those contractual requirements will apply to the customer data covered by that agreement.
10. Artificial Intelligence and Automated Services
Krivox provides AI assistants, AI agents, chatbots, RAG and knowledge applications, document AI, OCR, predictive analytics, generative AI integrations and other AI-enabled services.
Depending on the customer's configuration and service, information may be processed by Krivox technology and/or third-party technology providers to provide the requested functionality.
For customer-specific AI solutions, customer data is processed according to the applicable customer agreement and instructions. Krivox does not claim ownership of customer data merely because that data is processed by an AI-enabled Krivox service.
Krivox will not intentionally use confidential customer data to train a publicly available general-purpose AI model unless the customer has authorized that use in the applicable agreement or it is otherwise permitted by applicable law.
12. Data Retention
Krivox retains information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, satisfy contractual or legal requirements, resolve disputes, maintain security and protect legitimate business interests.
For customer data, retention and deletion are generally governed by the applicable customer agreement, service configuration and customer instructions, subject to legal and technical requirements.
13. Security
Krivox uses reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.
Depending on the service, measures may include access controls, authentication, authorization, encryption in transit, encryption at rest where appropriate, logging, monitoring, backups, secure development practices and other security controls.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Krivox therefore cannot guarantee absolute security of information.
14. Privacy Rights
Depending on where you live and which law applies, you may have rights concerning your personal information. These may include rights to:
- Access personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy or portability of certain information
- Opt out of certain targeted advertising or data-sharing activities where applicable
- Opt out of certain profiling activities where applicable
- Withdraw consent where processing is based on consent
- Appeal certain privacy-request decisions where required
- Receive equal treatment for exercising applicable privacy rights
These rights may be subject to legal exceptions and limitations.
15. U.S. State Privacy Rights
Privacy laws differ between states and may apply based on the nature of our business, the volume or type of information processed, the location of the individual and other legal requirements.
Where a state privacy law applies to Krivox's processing, Krivox will provide the rights and disclosures required by that law.
New Jersey
The New Jersey Data Privacy Act applies to covered controllers and provides certain consumer rights concerning personal data. Where the Act applies to Krivox's activities, Krivox will provide applicable rights and required disclosures and will maintain appropriate processes for privacy requests.
Other States
Depending on applicable law, residents of states including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Iowa, Tennessee, Indiana, Kentucky, Maryland, Minnesota, Delaware, Nebraska, New Hampshire, Rhode Island and other jurisdictions may have additional privacy rights.
The specific rights, exemptions, thresholds, response periods and opt-out requirements can differ by state. Krivox will apply the requirements that are applicable to the particular request and processing activity.
16. Children's Privacy
Krivox's services are primarily intended for businesses and professional users and are not directed to children under 13.
Krivox does not knowingly request personal information from children under 13 through services directed toward children. If we learn that we have received personal information from a child in circumstances where applicable law requires parental consent, we will take reasonable steps to address the information appropriately.
17. Third-Party Websites and Services
Our website and services may contain links to or integrations with third-party websites, platforms and services. Those third parties may have their own privacy policies and terms.
Krivox is not responsible for the privacy practices of third parties that Krivox does not control. We encourage users and customers to review the privacy notices of third-party services they choose to use or connect.
18. International Processing
Krivox is based in the United States and may work with customers, personnel, technology providers and business partners located in other countries. Information may therefore be processed or stored in the United States or other countries where Krivox or its service providers operate.
Where applicable law requires additional safeguards for international transfers, Krivox will use appropriate measures required by that law or applicable contractual arrangements.
19. Changes to This Privacy Policy
Krivox may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.
When we update the policy, we will change the "Last Updated" date shown at the top of the page. If applicable law requires additional notice, Krivox will provide that notice in the manner required by law.
20. Contact Us
Krivox Technologies LLC
Location: New Jersey, United States
Website: https://krivoxtech.com
Email: sales@krivoxtech.com
Telephone: +1 (732) 581-7528
For privacy requests, please include "Privacy Request" in the subject line of your email.
Important Practical Note
This Privacy Policy is designed as a practical business privacy notice and is intended to describe Krivox's role as a technology and service provider. It should be kept consistent with Krivox's actual website technologies, contracts, customer agreements, communication practices and data flows.
Nothing in this policy is intended to remove responsibilities that applicable law places directly on Krivox, its customers or other parties. Where a specific law requires a particular notice, consent, opt-out, security measure or other action, the applicable requirement will apply.